Terms of Service

Last updated: August 31, 2026

These Terms of Service ("Terms") govern access to and use of the Adcoar Tours platform at adcoar-tours.com and any tenant subdomain of it (the "Service"), operated by Ad-coar International ("Adcoar Tours", "we", "us"). By creating a workspace or otherwise using the Service, you agree to these Terms on behalf of yourself and, if applicable, the business you represent.

1. The Service

Adcoar Tours is a subscription platform for tour and safari operators, providing quote building, client relationship management, rate management, operations tracking, financial records, and related tools, organized into plan tiers (currently Lite, Standard, and Premium) with different feature sets, described on our pricing page.

2. Accounts & workspaces

Signing up creates a dedicated workspace ("tenant") for your business, isolated from every other tenant's data. You are responsible for maintaining the confidentiality of login credentials for your workspace and for all activity that occurs under accounts you create within it. Notify us promptly at [email protected] if you suspect unauthorized access.

3. Subscriptions & billing

  • Subscription fees are billed according to the plan you select, and payments are processed by our payment partner, Flutterwave.
  • Fees are non-refundable except where required by law or expressly stated otherwise.
  • We may suspend access to a workspace if payment is not received when due, after reasonable notice.
  • You may change or cancel your plan at any time through your workspace settings; changes take effect as described at the time of the change.

4. Acceptable use

You agree not to use the Service to:

  • Host, transmit, or link to content that is illegal, fraudulent, or deceptive — including phishing pages or anything designed to trick a visitor into revealing personal information or installing unwanted software
  • Impersonate another person or entity, or misrepresent your affiliation with one
  • Attempt to access another tenant's workspace or data without authorization
  • Interfere with or disrupt the integrity or performance of the Service
  • Upload malicious code or attempt to probe, scan, or test the vulnerability of the Service without our prior written permission

We may suspend or terminate a workspace, without prior notice where reasonably necessary, if we determine in good faith that it is being used in violation of this section.

5. Data ownership

As between you and us, you retain ownership of all business data you or your clients enter into your workspace (client records, quotes, financial records, staff data, and similar). We process that data on your behalf to provide the Service, as described in our Privacy Policy, and do not claim ownership of it.

6. Intellectual property

The Service itself — its software, design, and branding — is owned by Ad-coar International and protected by applicable intellectual property laws. These Terms do not grant you any right to our trademarks, logos, or brand assets outside of your normal use of the Service.

7. Third-party services

The Service integrates with third-party providers (including payment, email, and messaging providers) as described in our Privacy Policy. Your use of those integrations, where you choose to enable them, may also be subject to that provider's own terms.

8. Termination

You may stop using the Service and close your workspace at any time by contacting us. We may suspend or terminate access to the Service for breach of these Terms, non-payment, or if required by law. Upon termination, we will retain or delete your data consistent with our Privacy Policy and any legal retention obligations.

9. Disclaimers

The Service is provided "as is" and "as available." While we work to keep it reliable and accurate, we do not warrant that it will be uninterrupted, error-free, or fit for every particular purpose. You are responsible for verifying figures (pricing, invoices, payroll calculations, and similar) generated through the Service before relying on them for business or legal purposes.

10. Limitation of liability

To the maximum extent permitted by applicable law, Ad-coar International will not be liable for any indirect, incidental, special, or consequential damages arising from use of the Service, and our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months preceding the claim.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page, and where reasonably practicable, we will provide additional notice.

12. Governing law

These Terms are governed by the laws of Kenya, without regard to its conflict-of-law principles.

13. Contact us

Questions about these Terms can be sent to [email protected].